| Jul 31 |
Archive for July, 2009The Importance of Product Reviews for EcommerceBuying products online has a bad reputation from the many people who have really treated their customers badly. Since you can not just walk into a store talk directly to the manager or force the owners to speak with you, you are limited to phone calls, emails, or maybe not even this much in some cases. People online will not hesitate to tell others about their poor experiences to keep others from buying from any company that did not treat them right. Since people are so skeptical of online businesses, they will frequently visit review sites before ever making a purchase. In fact, some will go to the degree of going to review sites before ever checking out their products or going to their website. For example, lets say I know that hundreds of business are selling computers online. I want to go with one of the more reputable businesses, so I will go find reviews on sites. Then I may go to their site and see if they have a computer that I am looking for. This is not an uncommon practice which means that your reviews can be crucial to your businesses success. Reviews can help your ecommerce business gain credibility in the marketplace. This is especially the case if you are in a packed market where you are competing with several businesses. You should look forward to having numerous reviews, even if all of them are not positive. Others will note that you are doing business with other people, and therefore, you are not new to shipping items properly or handling online buyers. The biggest thing you want to do online is create a buzz about your products or services. You want others to talk about what you are doing, how you treated them, and about where they purchased their product or service. This is referred to as “going viral”. If you find that others are talking about your business without you having to force them into a conversation, you will likely find your traffic growing substantially, and in return, more conversions into sales. This is the overall goal, and it can be jumpstarted by positive reviews about your business. So you may be asking, how do I get positive reviews or keep from getting negative ones? The biggest key to keeping your business on track is to go above and beyond in customer service. There is no doubt that you will run into some problems on occasion. You may ship a product and it might get smashed in shipping. You might get an email that they even received the wrong product. You will have some angry customers every now and then but you have to find the best way to deal with them. This may cost you some money out of your pocket, but this is far better than scratching it up as an unsatisfied customer. Rather, send them a free shirt, if you having shipping issues, let them mail it back, you cover costs, send the next item as a high priority mail and try to get it done as quickly as possible. You will find that instead of a negative review, they will more than likely take what was a bad situation and let others know how well you treated them when things were out of your own control. When going above and beyond what you have to do, you will see the appreciation given from your online buyers. |
| Jul 31 |
Archive for July, 2009Some Basic Concepts of SEOAs the Internet is so accessible and becoming easier to operate by even the beginners, web designers are often tempted and encouraged to do their SEO by themselves and this leads to a lot of failure. SEO or Search Engine Optimization is a very complicated venture. Even though the basic tools of it are fairly simple, the rules are not. The system of SEO is continuously changing because the search engines are always working to develop better and more accurate ways of judging websites based on their content and relevance. Only few amateurs have the time to keep up with the evolution of SEO regulations in order to get the most out of their efforts. In fact, their lack of knowledge often leads to the opposite effect and leads to a de-indexed site. Here are some basic concepts of SEO. Keywords Effective use of targeted keywords in the content of a website or related articles is the most effective method of SEO today. The biggest mistake people make when employing these words is not choosing the correct set of targeted words or phrases. Choosing the wrong keyword in optimising the website is the worst mistake you can make. The keywords that you target are what guide visitors to your site. Visitors that come to your site expecting one thing and finding another are counterproductive to your SEO efforts because you won’t make any sales, and they will begin a negative word of mouth campaign. There is a fine line between effective density of keyword usage and overuse. The commonly agreed upon effective keyword density is about 5% per page. Some search engines permit a heavier density without penalty but Google is hard on offensive methods and will target a site that appears to be trying to manipulate their spiders. Get your keyword in your title and all search engines take content and relevance into account when they are judging a website and your title should accurately match the content on the page. Using a keyword or phrase in your title goes a long way in making it match up and even makes your keywords carry more influence in the body of the text. Meta Tags Meta tags are factors that have been used and misused for as long as the Internet has been up and running. The combination of code and plain English often puzzles beginners in web design and they end up with a useless string of rubbish instead of a useful code to draw web crawlers for search engines. Always use your chosen keywords in your Meta tags and this will help to make them match your page content and gives them reliability with the search engines. Use Press Releases Press releases are effective tools to get the word out about your product, service, or information website. Understand the proper PR format and submit your press release to every available online and offline news source available. Always structure your press release in such a way that it provides genuinely helpful guidance so that news sources are more inclined to accept and print your submission. Use Site Maps Another tried and true method of SEO that has been around since the inception of the Internet are the use of site maps. These pages are easy to construct and will always guide the search engine crawlers effectively through your website and provide every chance for each page to be categorized on the search engine result pages. |
| Jul 30 |
Archive for July, 2009Affiliate Marketing Tips for SucessThese few important affiliate marketing tips will help you choose the best affiliate program for your unique needs. So, how do you go about choosing the right affiliate marketing program? Well, there are a number of considerations when looking at different programs. Besides the product itself and the company you’ll be representing (make sure you do your homework here), one of the primary considerations will be the type of performance base your program rewards you by. Programs will pay per click for ads that you place for products and or services; pay per lead, in which cast a prospect simply fills out a short information form; and still others pay a percentage per sale. It will be up to you to look at how your efforts will be rewarded and to also check into how other affiliates rate each program. Some programs require that you have a website in place with a minimum amount of daily web traffic to promote their product and others not so much. When making your decisions, keep in mind that it’s easier to get a click than it is to get someone to fill out a form; which is in turn easier than helping someone make a purchase. Depending on your audience and how well a program can be expected to perform, make your selections accordingly. Another very important consideration is the level of support and training you receive from the program you select. From the perspective of using these programs to increase you knowledge of online marketing, I’d rate this point at the top of my list for choosing a program to join. Finding a program that offers you the tools and support to learn and do well should be a number one priority in your selection process. |